Delivery Service:
Standard service: Your order will be shipped 7-12 working (business) days after art approval or preproduction approval has been received. If credit has not been established, payment will be required prior to shipment.

3-5 Day "Rush" Service:
Your order will be shipped 3-5 working (business) days after receipt of art approval. The following criteria must be met: “3-5 day Rush” must be clearly marked on order and is extended to credit-established (credit- or credit-card approved) customers, unless the catalog indicates service is not available. It will be shipped 3-5 working days after receipt of art approval Order and acceptable art must be received by 10:00 AM Pacific/1:00 PM Eastern time. If order is received after 10:00 AM Pacific/1:00 PM Eastern time, it will be considered received the following working day.
Art must meet requirements listed below or as listed on web site: www.apspecialties.com. Art that is emailed should be e-mailed to: rush@apspecialties.com. Files over 5Mb must be submitted using our file transfer site: www.sendingart.com and must be received by 10:00 AM Pacific/1:00 PM Eastern time. Subject to inventory availability and credit-established customers. Orders will be shipped by regular ground service unless specified on the order. Available on Catalog items where indicated. 3-5 Day Rush Service is not available for epoxy logos.

24-Hour "Special" Service:
Your order will be shipped the day after it is received. There are occasions when this may be necessary when your customer has not planned ahead or to meet emergency situations. The following criteria must be met: “24-Hour Rush” must be clearly marked on order and is extended to credit-established (credit- or credit-card approved) customers, unless the catalog indicates service is not available. It will be shipped 1 working day after receipt of complete order and acceptable artwork. Order and acceptable art must be received by 10:00 AM Pacific/1:00 PM Eastern time. If order is received after 10:00 AM Pacific/1:00 PM Eastern time, it will be considered received the following working day.
Art must meet requirements listed below or as listed on web site: www.apspecialties.com. Art that is emailed should be e-mailed to: rush@apspecialties.com. Files over 5Mb must be submitted using our file transfer site www.sendingart.com and must be received by 10:00 AM Pacific/1:00 PM Eastern time. For all 24-hour rush orders, only one-color, one-location imprint is available. Laser engraving, debossing, foil embossing, 3-D etching, epoxy logos and screen printing are not available. Your request for this service - “24-Hour Special” or “24-Hour Rush” - constitutes your acceptance of the entire order without the approval of a paper proof or pre-production sample.
Subject to inventory availability and credit-estabavailablished customers. Orders will be shipped by regular ground service unless specified on the order. Available on Catalog items where indicated.

Artwork:
Vector art in Adobe Illustrator CS4 and lower or EPS format is acceptable. Art may be e-mailed to art@apspecialties.com. Art for RUSH orders should be e-mailed to: rush@apspecialties.com. Files over 5Mb must be submitted using our file transfer site www.sendingart.com. Factory labor for additional artwork preparation time will be billed at $70.00/hr. Customer will be notified if additional work is required. Unless exact sizing is requested, art will be reduced or enlarged to appropriate size.
Our delivery schedule may depend on the quality of the artwork submitted.

Paper Proofs:
“No charge” for first paper proof. Subsequent revisions due to customer requests will be charged at $7.00 for each revision.

Product Proofs:
$40.00 per color/position, plus cost of product and shipping costs. All set-up fees will be billed at time of product proof.

PMS Color Match:
For pad printed items, all pricing includes 1-color, 1-location logo in stock colors. If specific PMS color match is requested, please add $30.00 per color. A PMS match cannot be guaranteed for glass or polypropylene products , (ie: folio’s with poly covers, rainbow clip kits, etc.). For more information please see below.
PMS numbers listed below are approximations of stock inks.
• PMS color matches are available upon request.
• PMS color matches cannot be guaranteed on dark, metal, glass or polypropylene substrates.
• Items marked with this symbol:are polypropylene substrates.
• Color samplesare intended as representations only.
• Color offered on stress items are limited.


Set-up Fees:
1-color, 1-location printing is included on most products, some products have other decoration methods. Set-up fees listed are for each color, location, and logo.
Set-up Fee:
Pens: $40.00
Other Products: $50.00 unless otherwise stated
2nd color and/or location all products: $30.00
Debossing:
$60.00 Set-up Fee
Heat Transfer
$55g Set-Up Fee; Run charge $0.50 per color.
Run Charges
Each additional color and/or location unless otherwise stated
5,000 quantity, all products: $0.20
500 quantity, all products: $0.30
Less than 500 quantity, all products: $0.40

Repeat Orders:
If exact reorder, set-up fee will be reduced by 50%.

Laser Engraving:
Laser engraving is included, or offered at a reduction, in the price of products where indicated. However, if the product states, “laser engraving available”, add $0.50 run fee for each location. Set-up fee: $50 per item for each location.

Foil Stamping/Hot Stamping/Debossing:
Additional run charge of $.50 per item for each location, where indicated in catalog. Set-up fee: $60 for each location.

Epoxy Full-Color Logos:
Epoxy full-color logos available where indicated in catalog. 12-15 day production required for epoxy full-color logos. Set-up fee: $50. Qty. 100-500 $75 surcharge applies. Run charge indicated in catalog, varies per item.

3-D Etching:
3-D etching available where indicated in catalog. 12-15 day production required for 3-D etching. 1000 piece minimum required unless otherwise stated. Set-up fee: $50. Run charges indicated in catalog, varies per item.

Over/Underruns:
We make every effort to ship quantity ordered. However, we reserve the right to ship up to 5% over or under runs.

Samples:
All random and/or blank sample requests are shipped via UPS ground unless otherwise stated on purchase order. Items over $10 are invoiced as a “30-day Memo Bill”. If the item is returned within the 30-day period, the invoice will be credited.

Minimum Quantity:
Less than catalog minimum quantities are available on most items. Add $75.00 per item. Absolute minimum is 50% of catalog minimum.

Shipping:
F.O.B. our factory in CA. Shipping will be best possible way unless otherwise requested. AP Specialties is not responsible for delays or damages caused during shipping. Purchaser must file all claims with the carrier at the time of delivery. All shipping quotes are estimated and will be adjusted to final cost after order has shipped. Customer is required to accept and pay any additional freight charges. All packaging and shipping weights are approximate. They are subject to change without notice. Due to the volume of orders shipped daily, adjustments to ship methods MUST be received in writing (e-mail or fax) 2 days before scheduled ship date or changes cannot be guaranteed. Shipping methods on orders shipping early will not be adjusted to meet in hands-date.
All foreign shipments will be subject to a $25.00 handling fee per location, plus freight. All USPS shipments will be subject to a $10.00 handling fee per location, plus freight.

Returns & Liability Limitation:
Merchandise found to be incorrect due to AP Specialties’ error or a defect in material or workmanship will be refunded or replaced at no cost if returned within 30 days of receipt of the merchandise. A written authorization including an RA number from AP Specialties is required prior to any returns or our receiving department will not accept return shipment. Merchandise not imprinted will be subject to a restocking fee of 20% or $20.00, whichever is greater. Warranty not included on batteries or pen ink and refills after 30 days.

Drop Shipments:
Multiple shipments may increase additional handling and freight charges. To expedite your order, labels supplied for each location are preferred. For five or more drop shipment addresses, $6.25 will be added for each address.

Canceled Orders:
Cancellation charges will be determined by the costs that have been incurred at the time of cancellation. All confirming orders must be clearly marked as such. Factory will not be responsible for duplication of orders if “Confirmation” is not clearly marked on order.

Payment Terms:
Upon approved credit, terms are 1% discount if paid within 10 days of invoicing or net/30 days. All others must submit pre-payment with order. Production scheduling will not begin until payment is received.

Trademarks:
Factory presumes clients are authorized to use trademarks sent for production. We assume no liability in trademark and/or copyright disputes.
The logos, insignias, designs and trademarks printed on products shown in this catalog are reproduced only to show examples of our decorating capabilities. They are not presented for resale with these specific logos on them. They are not to be construed as product or brand name endorsements by or for the trademark owners.

Force Majeure:
AP Specialties cannot be held responsible for failure to fulfill a delivery commitment as a result of situations beyond our reasonable control. This includes, but is not limited to, occurrences such as: natural disasters (ie: hurricanes, floods), labor strikes, congestion at ports of entry, US customs/Homeland Security holds and delays, or failure of subcontractors to perform. AP Specialties will provide written documentation in support of any Force Majeure or commercial impracticability condition upon request.
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